Sofitel Dubai Jumeirah Beach

The access to the business centre and lounge, the latest sound and TV devices not mentioning the integrated Internet access in the same TV with wireless keyboard.

Excellent package of quality / rate / location for a Dubai visit on the beach.

L liked the location at The Walk and the friendliness of the staff. They could not do an early check in but made an effort to give a nice room to compensate as well as late check out. The room was very comfortable indeed. I liked the possibilty to use the changing room / sauna before and after check in. Also the beach kit and internet are free of charge. Overall I had a great time in the hotel and definitely recommend it. The swimmng pool area is limited in spece but comfortable.

I was surprised to find out that my bed sheet had been repaired at two places !! But that did not changee the excellent comfort of the bed.

The location is second to none. Most of the staff are fantastic, the poolbar staff are fantastic

The biggest issue for us was the fact that the hotel decided to close the pool area from 1300hrs until the next morning and apparantly this is not the first time this has happened. The room was reasonably clean but would question if it was hoovered daily.

Great location. Only guests can get onto floors with rooms - separate lifts for public floors/restaurants etc. Fab view from more expensive rooms straight out to sea and across to the Palm. Boardwalk right outside with dozens of cafes and restaurants to choose from. One way street traffic was horrible though - we ended up getting out of the taxi and walking as it was faster. Bedding is really fabulous quality and soft. L'Occitane toiletries very welcome.

They take your credit card and reserve your stay plus breakfast (we had booked room only) plus minibar costs at checkin. First time this has ever happened to me. Not pleasant as a guest but I would surmise they do it because they have had unpleasant experience with dishonest guests skipping out without paying. Is it right to punish the majority of us though? Rest assured on checkout though that they itemise everything we did have and only charged us accordingly!

Staff good

They added more money for a reason of service which was not as shown during booking time _ve

It was interesting and comfortable stay. The staff was very helpful and the services was excellent. I like the stay and am planing to visit the hotel again.

Location and room view to the sea side.

The room is very small and No enough space for extera bed.

Rooms are good quality, always comfortable and clean with good beds

Food is very average for 5 star hotel rating, poor choice and unimaginative. Bathroom WC area is very small and tv channel selection limited

Good hotel. Good service, staff was friendly.

The road in front of the hotel was always busy with traffic. for coming back from the city center by taxi, it took long time to get to the hotel due to this heavy traffic.

Touch of luxury, excellent rooms, comfortable beds. staff responsive and very friendly, eager to assist us with booking tours. We were there during Ramadan and they gave us advice which allowed us to respect the local people during their period of fasting.

Very central easy access to transport and shopping

The location, Room was fairly clean and comfortable, The price was OK. Some of the staff were super nice.

Called half an hour prior to my arrival to confirm and they told me that my booking is confirmed, yet when I arrived the room wasn't ready (Arrived about 3:30 which is already 30 minutes past check in), Reception staff were rude and seemed to not care about the delay, Another staff told me that the delay is OK and can happen since the room is subject to availability! Even tho my booking was a week prior and confirmed by a phone call. Finally the room was ready an hour and a half past check in time! The water boiler was ON and the steel deformed, This could have caused fire, The amenities are lacking compared to other hotels around (no tooth brush, conditioner..etc, They just provide soap, shampoo, lotion and body wash), Also the GYM lacks crucial equipment, No back muscle machines, and all of the rest were clustered in a small 60sq area, during the evening a worker was painting the walls while we were working out, The fumes made me leave half way. The balcony wasn't cleaned during our stay at all.

Location

The shower was not working I asked the reception to send someone to fix it but there was no response

Location , Design , Luxury , service , furniture , staff everything was perfect.